Contact Us
Say hello. Ask a question. Share a pairing. We’d love to hear from you.
Whether you’re looking to order more of that Grenache you can’t stop thinking about, want to talk wholesale, or just have a question about our wines—we’d genuinely love to hear from you.
At Pllana, we keep things personal. There’s no customer service department, no bots, and no complicated phone trees. Just real people behind the scenes—usually with a glass in hand and inbox open.
We’re proudly boutique and run a tight crew, so while we may not respond instantly, we do read every message and reply within 1–2 business days.
Here’s where to reach us, depending on what you need:
General Enquiries
📧 accounts@pllana.com.au
Got questions about your account? Whether it be your online order, a wholesale order or the like. Your money people can talk to our money people here.
Orders & Shipping
📧 orders@pllana.com.au
Want to place an order? Wholesale or online orders. Order errors, shipping questions, missing coasters? Let us know and we’ll get it sorted.
Founder & Wholesale Enquiries
📧 filipa@pllana.com.au
Want to stock Pllana at your venue or bottle shop? Brand, partnerships, events or anything else that doesn’t fit neatly in a box? This is the best place to start. Reach out directly to Filipa—our founder, head of taste-testing, and eternal ambassador for good wine, good people and good times.